The Greek Ministry for Migration Policy and Asylum (the Ministry), has two competent services, Reception and Identification Service (RIS), which is responsible for reception of new arrivals and the Directorate for Protection of Asylum Seekers (DPAS), is responsible for second-line reception in the areas of legal entry. Both the RIS and the DPAS have been working on improving their processes in order to cope with urgencies related to the high number of migrants/asylum applicants. The aim of the Technical Support Program is to provide technical services to the responsible national authorities, who themselves are responsible, to map all the different tools and systems in order to create a holistic, integrated system to be used by all services, meeting all their needs and providing access to reliable data/information.